Privacy Policy
Placeholder — must be reviewed by a lawyer before launch.
This page explains what VELIX collects, why, and how to control it. It is a draft and does not yet constitute legal advice.
You're talking to an AI
VELIX is an artificial intelligence, not a person. Every call opens by saying so, and discloses whether the call is recorded.
Call recordings and transcripts
We keep a text transcript of your calls so VELIX can hand your tasks to your AI accurately. Audio is not kept longer than needed to produce the transcript. You can delete your transcripts and tasks at any time from the app, and we define a maximum retention period for data you don't delete yourself.
Where your data is processed
Account and task data is processed and stored within the EU. Where a sub-processor outside the EU is used (for example your connected AI provider), we rely on appropriate safeguards.
Your connected AI (Claude or ChatGPT)
When you connect Claude or ChatGPT, VELIX shares only the task content you asked it to hand off. Your AI provider processes that data under its own terms and your own subscription with them — VELIX does not see what your AI does with it.
Personal plan phone calls
On the Personal plan, VELIX can place and receive ordinary phone calls on your behalf. By enabling this, you consent to receiving AI-generated voice calls, as required under applicable rules such as the US TCPA and UK PECR. You can withdraw this consent at any time.
Not for emergencies
VELIX cannot place or receive emergency calls (911, 999, 112 or your local equivalent). Always use your phone's native dialer for emergencies.
Your rights
You can export or delete your account data at any time from the app or by contacting us. For full details on data collected, retention periods, and your rights, see the complete policy (to be finalized with legal counsel).